Data Integration & TMS Sync

Q1. Does FleetWorks send carrier data back to our TMS?

A1. Yes. FleetWorks routinely sends carrier data back to the TMS once a carrier is selected.

To receive Bid data, customers must provide an endpoint capable of accepting the payload defined at the URL above.

Q2. What happens if our TMS doesn’t have a receiving endpoint yet?

A2. Once you provide that endpoint, FleetWorks configures it to send carrier and bid data automatically after calls are complete.

Q3. Does FleetWorks have a sandbox or test environment?

A3. FleetWorks does not maintain a separate sandbox environment.

Instead, we use a dedicated production instance for testing, which mimics live usage but remains isolated from your actual production data.

This approach ensures integrations and event flows are validated under real conditions without impacting live customers.

Q4. What happens to successful payloads in a separate “production” test instance?

A4. A test production instance has its own phone number.

The AI agent won’t proactively cover test loads — it simulates integrations and data flow without affecting live data.

Q5. What’s included in a Bid event?

A5. Carrier name, contact, offered rate, load details, and timestamps.

Bid events are sent immediately after the call is complete — no need to log into the portal.